At Zanet, customer satisfaction is our top priority. We offer a straightforward 30-day return policy, meaning you have 30 days after receiving your item to request a return. Best of all, we provide Free Returns for all eligible orders—there are no restocking fees or return shipping fees for our customers.
1. Eligibility Criteria for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition that you received it: unworn, unused, unwashed, and with all original tags attached.
- It must be in its original, undamaged packaging.
- You will need to provide the receipt, order confirmation email, or proof of purchase.
2. How to Initiate a Return (Step-by-Step)
- Contact Us: Email our support team at info@zanet.shop within 30 days of delivery. State your order number and the reason for the return.
- Receive Your Prepaid Label: If your return is accepted, we will send you a prepaid return shipping label via email along with detailed instructions on how and where to send your package. Please note: We do not accept items sent back to us without first requesting a return.
- Ship the Item: Securely package the product, attach the prepaid label to the outside of the box, and drop it off at the designated carrier location.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@zanet.shop. We will instantly evaluate the issue and make it right by arranging a swift replacement or processing a full refund at no cost to you.
4. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item on our website.
5. Refund Processing Window
Once we receive and inspect your returned item at our warehouse, we will notify you via email regarding the approval or rejection of your refund.
- Approval: If approved, your refund will be processed automatically back to your original payment method.
- Timeline: We guarantee to process your refund within 10 business days from the date we receive your return.
- Bank Delays: Please remember it can take additional time for your bank or credit card company to process and post the refund to your account (typically 3-5 business days).
6. Late or Missing Refunds
If 10 business days have passed since we approved your refund and you still have not received it, please double-check your bank account first. Next, contact your credit card company or banking institution. If you have done all of this and still have not received your refund, please contact us at info@zanet.shop.
Return Address: 221 DEVERWOOD RD, FERN PARK, FL, 32730, United States. (Always contact support before sending packages back).